Return Policy:

We accept return within 7 days from receipt due to the following reasons:

• Wrong product was sent.
• The product is tampered.
• The product was damaged in shipping.
• Incomplete set, there were missing parts of the set or accessory was not included in the package.

Important Notice:

We accept returns of products that have not been tampered with.  Please notify us and return the box in its original package and must be in the same quality and condition.  If all these conditions are met, please ship the product back to us using a registered courier service and we will endeavor to send you another or process a refund.

Refund Policy:

 Form of refund our customer can get:

 Once the product has passed the evaluation cycle and it’s eligible for return, we will issue a store voucher you can use to replace a new item or you can use on your next purchase.  It is valid for Three (3) months from the date of issue.

Please note that we reserve the right to refuse any returned shipment if the product has been used or tampered with.  Shipping and handling fees are non-refundable.

How long does the refund and exchange process will take?

We usually collect the item 2-3 days from the date of your feedback, the delivery of replacement will take a maximum of 3 days from when we have examined and evaluated the product.

A Store voucher with the same amount of the item returned is to be sent via the customer’s registered account or an email within 2 working days from when we received and approved the product return.

Our return policy is applicable to all items delivered all over UAE.

We are more than happy to hear your feedback or suggestions regarding our policies and if you have questions you may inbox us at support@edutainmentzone.co or you may even call us at any time.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Customer service hour:

Following the UAE time zone

8:30am to 1:00pm and 5:00pm to 8:00pm – Saturdays to Wednesdays
8:30am to 1:00pm – Thursdays